Frequently Asked Questions | LUNESSA
917.305.0510
Free shipping on $50+ Details

FREE First Class shipping on USA jewelry orders of $50+. Oversized Items & Express shipping excluded. See FAQ for more info*

Frequently Asked Questions

SHOPPING Frequently Asked Questions (FAQ)

How fast will my order ship?

If your items are in stock, they will be lovingly packaged and shipped within 1-2 business days. If an item is out of stock or made to order, please allow 2-3 weeks, unless otherwise noted. We will always do our best to expedite your order, and will email you with a tracking number and link when your order ships.

Can I rush my order?

If you need your order rushed, please call us during our business hours at 1-917.305.0510  and we will do our best to accommodate you.

Will my purchase come with giftwrap?

Yes. All of our pieces will be packaged in either our signature gift box with ribbon; or for purchases under $20, wrapped in tissue paper in an organza gift bag.If you would like for us to leave the ribbon on the side so that you can peek at your package, please leave us a note in your checkout and we will be happy to oblige. Orders shipped to a gift recipient will contain a gift receipt.

Do you ship to other countries?

Yes, we offer international shipping via USPS Priority and Express Mail. Unfortunately, international orders will not qualify for free shipping. Please allow an extra 1-2 weeks for international shipping.

SHIPPING

What are the conditions of your FREE SHIPPING offer?

We offer FREE USPS Priority Mail shipping on all domestic jewelry orders of $150 + up. If an item is returned or exchanged, the customer will be responsible for return shipping charges, unless we have made a mistake. Oversized items may incur an additional fee. Express mail shipping will be an additional fee.

What are my USA shipping options?

We ship via USPS First Class, Priority and Express Mail. Please let us know if you have any shipping concerns that we should be aware of.

  • First Class shipping is our least expensive option at $4, takes 3-6 business days, and is available for purchases up to $150.
  • USPS Priority Mail shipping is $6, takes 2-5 business days, includes package tracking, and is available for all jewelry packages up to $150.
  • Express Mail shipping is $25, takes 1-2 business days, includes insurance and package tracking. If your item needs to be rushed, please call the store to confirm. 1-917-305-0510.
  • Oversized packages will incur an additional fee.
What are my International Shipping options?

We ship via USPS Priority or Express Mail shipping. Priority shipping takes approximately 10-14 days, and costs $45. Express Mail shipping is $100 and will take 5-7 business days. Additional insurance may be required for some packages.

How do I track my package?

If your package is being shipped domestically, you will receive an email confirmation and tracking number when your package ships. If you have a concern, please let us know.

RETURNS / EXCHANGES

What is your Return or Exchange Policy?

We have 2 policies: One for our ONLINE WEBSITE, and another for our RETAIL BOUTIQUE. Please read carefully, no exceptions.

  • FOR ONLINE ORDERS - If you are not happy with your purchase, we offer a 14-day grace period for returns or exchanges, counted from the day your package is delivered. Items being returned/exchanged must be in their original condition. The customer is responsible for return postage, unless we have made a mistake or there is something wrong with your order. Please be sure to ship items in original packaging with padding or bubble wrap, and send with either tracking and / or insurance. We are not responsible for lost packages or items damaged in shipping. You MUST contact us first to receive a RETURN AUTHORIZATION. We reserve the right to refuse or charge a restocking fee for any returns/exchanges not meeting these conditions.
  • FOR RETAIL BOUTIQUE PURCHASES, we offer a 30-day exchange-only policy for items not meeting your expectations. Items being returned/exchanged must be in their original condition and have either the original or gift receipt. You will be issued a store credit good for one year that can be used toward any other purchase. There are no refunds for RETAIL store purchases.
  • We do not accept returns on CUSTOM ORDERS, MONOGRAMS, RESIZED RINGS, or sale items. These purchases are FINAL SALE.
What is your HOLIDAY RETURN POLICY?

For both Online and In-Store purchases made between December 1-Dec 30thth, we offer an extension of our exchange / refund policy until January 30th to allow for gift exchanges. All other conditions apply.

How do I return or exchange a gift?

Please contact us first for a RETURN AUTHORIZATION for online returns, or bring your gift with receipt to the store for an exchange. Please be sure to do so within the exchange/refund time frame.

PAYMENTS

Which payment options do you accept?

We accept Debit Cards, Visa, Mastercard, American Express, Discover, and Paypal. We do not accept personal checks or ship C.O.D. All purchases must be paid in full before shipping.

Do you offer Layaway?

We offer Layaway plans for IN STORE PUCHASES ONLY (not online). Purchases require a minimum of 50% deposit, and the balance must be fully paid within 3 months or there will be a 25% restocking fee of and items forfeited.

Can I use a gift certificate or store credit toward my purchase?

Yes, of course! If you have a received a gift certificate or have a credit from our retail store, please call us to process your credit toward your online order.

Do you collect Sales Tax?

Sales tax is required to be collected for all purchases made in our boutique, or shipped to a NYS address. If your package is being shipped outside of NYS, there is no sales tax!

How do I redeem a Promotional code or Special Offer?

You will be prompted during checkout to enter any promotional or special offer codes as you are checking out. Offers are also valid for a phone order. Sales & Specials are not valid for previous purchases, and in-store offers may differ from website promotions.